Refund Policy

1. Cancellation Terms

Client Initiated Cancellation:

• Clients may cancel a project by providing written notice via email to info@binarytouch.com.
• A minimum notice of 15 business days is required for cancellation. Failure to provide adequate notice may result in additional charges.

Cancellation Fees:

• If a project is canceled after the initial 30% upfront payment has been made, the following fees will apply:
• Cancellation within 15 business days of the project start date: 10% of the total project fee.
• Cancellation after 15 business days but before the project milestones are reached: 20% of the total project fee.
• Cancellation after project milestones have been reached will be subject to a pro-rated fee based on the work completed.

2. Refund Conditions

Eligibility for Refunds:

• Refunds are applicable only if the project has not started or if a mutual agreement is reached between BinaryTouch Technologies LLP and the client.
• No refunds will be issued for projects that are in progress beyond the initial 30 days unless otherwise stated in the contract.

Refund Timeframes:

• Full refunds will be granted if the project has not started within 30 days of the initial payment.
• For projects started, refunds will be calculated on a pro-rata basis, considering the work completed up to the point of cancellation.

3. Process for Cancellation

Initiating Cancellation:

• To cancel a project, clients must submit a written cancellation request via email to info@binarytouch.com. The request must include:
• Client’s name and project details.
• Reason for cancellation.
• Date of cancellation notice.

Confirmation:

• BinaryTouch Technologies LLP will acknowledge receipt of the cancellation request and confirm the cancellation details in writing within 5 business days.

4. Process for Refunds

Refund Request:

• Clients requesting a refund must submit a written request via email to info@binarytouch.com, including:
• Client’s name and project details.
• Bank details or payment method used.
• Reason for refund request.

Processing Time:

• Refund requests will be processed within 15 business days of receiving all necessary documentation.
• Refunds will be issued using the original payment method unless otherwise agreed upon.

5. Non-Refundable Services

Non-Refundable Fees:

• Certain services such as third-party software licenses, domain registrations, and other non-refundable expenses are not eligible for refund. These will be specified in the project agreement.

6. Additional Information

Processing Duration:

• Refunds are typically processed within 15 business days. However, the actual time to reflect the refund in the client’s account may vary depending on the payment provider’s policies.

Alternative Solutions:

• BinaryTouch Technologies LLP may offer alternative solutions such as project rescheduling or service credits, subject to mutual agreement and at our discretion.